Refund policy
NO-NONSENSE RETURN POLICY:
You have up to 60 days from the date of purchase to decide if you want to keep your items. However, you must return your purchase in new and unused condition with the original tags and packaging to receive a full refund. So, pay attention to the following instructions!
POLICY ON APPAREL
You get 60 days to decide if you want to keep your apparel. Return your apparel in new and unused condition with the original tags and packaging, and you'll be taken care of. Pronto!
POLICY ON ACCESSORIES
Not sure about your accessory purchase? Just return it in new and unused condition within 60 days of your purchase date with all the original tags and packaging. No questions asked!
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We reserve the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. We hate to say it, but since we obviously can't help these customers find the right product, we will encourage them to move on to someone who can.
RESTOCKING FEES:
You have up to 60 days from the date of purchase to decide if you want to keep your items. However, you must return your purchase in new and unused condition with the original tags and packaging to receive a full refund. Sounds pretty simple, right?
Here is where the Ifs, ands, or buts come in:
-If you are cutting it close on the 60 day window, MAKE SURE your return is postmarked not more than 60 Days after the date on your receipt. Please enclose a copy of your receipt with your return to verify you made it under the wire.
-If you return an item AFTER 60 days, we will not issue a refund, and we will not return it to you unless you agree to pay shipping to get it back.
-If you return an item within the 60 day window that is not in new and unused condition*, we will not issue a refund or charge you a restocking fee of 10% - 25%; we will not return it to you unless you agree to pay shipping to get it back.
-If you return an item within the 60 day window that is not in its original packaging but is otherwise new and unused, we will issue a refund after deducting a restocking fee of 10% - 25%. Our returns department will determine the percentage based upon how much work needs to be done to repackage the product for resale.
-When you receive your order, keep all original hangtags. Remove them if you need to try the product on of course. But don't throw them away until you are sure you are keeping your gear.
*WHAT IS "NEW & UNUSED?"
New and Unused is just what it implies. If the product you want to return shows any signs of use (wear, dirt, smell, hair, scuffing, discoloration, etc.) it is not new and unused.
HOW TO MAKE A RETURN:
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VERMONT CITY MARATHON EXPO PURCHASES
Bought your gear at the marathon, and now you are having second thoughts? Write a short note telling us your story, and when and where you made your purchase. Please enclose a copy of your receipt if you have it. If you don't have a copy of your receipt, please provide the last four digits of the card used at purchase, and the date of purchase.
ONLINE PURCHASES
Do you have an account with us? Simply log into your account to view your orders, find the appropriate order, and click "request return". Or, simply fill out the back of your packing slip and mail back to us so we can take care of you.
If there was a mistake with your order, or you received damaged/defective items, or if you need to make an exchange, get in contact with us and we'll take care of it for you; email us at help@nationalrunningcenter.com or message us via our website's built-in chat feature.
Make sure to fill out and include the back of the packing slip with your return package.
Mail your return to:
National Running CenterÂ
Attn: Returns DepartmentÂ
1588 Heart Lake RoadÂ
Jermyn, PA 18433
(National Running Center operates and maintains the M&T Bank Vermont City Marathon & Relays Online Store and merchandise)
Please allow 1-2 weeks for processing a return or exchange.